No help with broken modem: LTE Unlimited

<p>I contacted Thuli Lettie Elizabeth Mabasso (TLE) <***> at the Telkom callcentre last week regaridng a broken modem which is still under warranty. I sent through my ID number, contact details, address, etc and have not heard back. Today I called again to followup becasue I havent had a response to emails and the agent advised that there is no ticket open for this issue. He opened a 'new'? ticket ref ***5. Nobody seems to have any idea what the process is with faulty modems. Meanwhile, I still have to pay for this service when I have no internet at all, but all I need is a simple modem replacement.</p>