MA
Marion A

1 reviews | Active since Jul 2017

07 Jul 2017, 09:33

No help whatsoever

<p>My landline/adsl stopped working on Wednesday 5 July.</p> <p>I lodged a complaint Ref Number : 655CRK050717 and was told its a cable fault.</p> <p>When I dialled my landline from my cellphone yesterday I notice the number that appeared on my caller id IS NOT my landline number!!</p> <p> </p> <p>I called Telkom and told them yet I receive no joy....still a cable fault I am told....yet I can make calls from my landline which is crossed BUT CANNOT receive calls.</p> <p> </p> <p>I work from home and Telkom is costing me money as I cannot access the internet. I have month end deadlines but Telkom does not care!!!</p> <p> </p> <p>Shocking service yet again from Telkom.</p>

0
Replies (1)
Telkom
Telkom's reply10 Jul 2017, 14:21
Official

Good day Marion,

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,