No help to CANCEL my Telkom line

I sent an online email to Telkom around 7 April to cancel and disconnect my landline effective end April, but no one contacted me. <br> <br> I then went in store to cancel it today (19 April), but was told, that according to the CEO of Telkom, it can't be done in-store anymore, only via contact centre call where it has to be logged. <br> <br> When I got home today, I tried to phone the call centre, and was on hold for 23 minutes, until I hung up!!<br> <br> This is utterly ridiculous - I've tried 3 channels to cancel my line, and no one is assisting with such a simple thing!!<br> <br> Can someone please do their job and confirm the cancellation of my landline!!!