NO HELP! SINCE DEC TELKOM MADE EVERYTHING WORSE

Our 10mg ADSL line was very slow during December. Prior to December our line was fine, but we suddenly experienced a large drop in speed and bad connection. <br> Telkom logged our fault (16/12/2015 -11CWK191215) but nothing was done. After NUMEROUS calls to Telkom a tech arrived at our house(12/01/2016).He advised us that there is a problem/noise on the line and that he will go to the exchange to sort it out.He promised to contact us to confirm what's wrong.We did not receive feedback from him that night. On 13/01/2016 when we returned from work, our line was dead. We contacted Telkom and they said someone would come back to us. They did not. The technician phoned at 9pm to confirm that our port on the exchange is faulty and that he switched us to a new port. He said that everything will be working the next day<br> On 14/01/2016 our line was still dead. We AGAIN contacted Telkom. Telkom advised that according to their records the fault is resolved even though our line is still dead??? We asked to speak to a manager, but there was none on duty.They then logged a new fault(550CWK140116).Our line is STILL dead. TELKOM just ignores us, takes our money and \pretends"the problem fixed. """