1 reviews | Active since Jun 2015
No help since April
Dear telkom<br> <br> This is the second time that I have placed a complaint on hellopeter. I am truly disgusted at the quality of service you have delivered. From April we have had no internet connection due to cable theft. And I can't apply for your LTE service because you guys say im in debt for a service that I cancelled. I keep getting charged for DSL even though I have told both the telkom branch and contact center that I cancelled the service due to cable theft. <br> <br> I have been patient for months. I have stated before that we require the internet here for work and studies. Truthfully telkom should compensate me for these grievances. And honestly the best way to do that is to replace our cables so that i can get an internet connection again. Our cables were only ****** once. And this has been a horrible experience. If there was an alternative DSL service that offered an ADSL line as well I would switch in a heartbeat.<br>
We do apologise for the level of service received thus far.
Please note, we have handed over your query to our Cancellations team for assistance and feedback will follow.
Ref SM142868
Regards,
Didi
Telkom Social Media Team
***
081 180
Best regards,
We do apologise for the level of service received thus far.
Please note, we have handed over your query to our Cancellations team for assistance and feedback will follow.
Ref SM142868
Regards,
Didi
Telkom Social Media Team
***
081 180
Best regards,
