AB
Alexander B
1 reviews | Active since Feb 2015
03 Feb 2015, 17:09
No help REF#_58495
Our company purchased a mobile number from Telkom which we use as back-up internet at the office. When we try to register the number on the Telkom Mobile Web Portal (to be able to manage data/ see usage) we receive an error that our mobile number/ID number combination is wrong but the details are correct. A call has been logged on 1 December 2014 and we are still awaiting feedback on how to resolve the problem. A call has been logged with reference number REF#_58495 but that is as far as it has gone so far.
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Telkom's replyOfficial
05 Feb 2015, 13:22Hello IT Guy,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM86005.
We apologise for any inconvenience caused.
Kind regards
Donico Williams
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM86005.
We apologise for any inconvenience caused.
Kind regards
Donico Williams
Telkom Social Media Team
Best regards,
Telkom's reply05 Feb 2015, 13:22
Official
Hello IT Guy,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM86005.
We apologise for any inconvenience caused.
Kind regards
Donico Williams
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM86005.
We apologise for any inconvenience caused.
Kind regards
Donico Williams
Telkom Social Media Team
Best regards,