NO HELP RECEIVED FROM TELKOM REGARDING A INTERNET LINE THAT IS DOWN

I have logged a fault on the 7th May 2019. Your agents confirmed that the fault was open and under investigation. No response so i followed up on 9th May 2019 to find out that nothing was logged. A kind lady logged the fault for me but i have not yet received any communication or follow up of what is going on. I have been contacting telkom and all agents tell me an automated response which is "the fault is at the testing site and a technician will contact you" guys my line has been down for over a wee**** CAN SOMEONE COME OUT AND HELP ME FIX THIS ASAP? This is not fair as you debit my account on time every month but it takes you over a week to resolved a broken line???? I NEED THIS SORTED OUT TODAY!