No help poor service

Telkom-i recieved the new handset for the residence, however the sim card has not be resgistered.I need for the house phone to work and upon collecting the phone I was advised it will take two weeks to resigter the sim card to active the line. problem is that whenever i call not able to get the help I need to get the phone reisgtered. I cant wait for the other week for the back office to still call me. poor service