No help on unfair debit order complaint

<p>Good day Telkom (Terrible ISP). I reported a complaint around 2 weeks ago with ref: AI ********** and you guys promised to call meback. I was not aware of the R200 Unpaid debit order charge and that is causing me to not be able to pay my account which is now suspended. I mean I am now unemployed and I didnt receive any communication regarding the R200 charge. I am sitting here with unpaid credit due to your neglicence. I have the money to pay for the contract normal charge but I do not have the R200. Now that I know I will hustle to get money in my account before debit date because now I am aware. I spoke to call centre and she promised to send my communication to Billing department and maybe they can feel my pain and help me reduce the R200 just so I can pay. She gave me a ref: ********** 6 and she advice it will be attended within 72 Hrs. That will be after you have tried debbiting again.</p> <p> </p> <p>Can you help me out please I don't need credits and this I didnt expect.</p>