No Help On Billing Whatsoever

Phoned Telkom last week to query my bill as a payment was made and yet my statement generated on the 1st said I did not pay. Firstly - My debit order date was The 25th - Yet due to That date falling on a Saturday they debited on the 24th - The payment bounced - fair enough I will pay the rejection fee (I do not understand why as my debit date is the 25th and normally every other account would go off on the Monday but this was on the Friday a day earlier) but when receiving my statement I see the payment did not go off and looking at my bank statements and the sms notification that payment went off on the 28th. The statement is generated on the 1st so I do not see how that payment did not reflect. Speaking to the agent (I do not remember his name) the agent said he can see my payment however I will need to phone in a week later and see if it was minused from my statement - I tried calling today continuously and after an hour waiting - 4 call attempts It was clear no one was picking up - Please assist as I have made payment and now I am liable for a double payment when the payment went off - This makes no sense and I do not see how my account did not reflect the payment before the statement was generated or that it would miraculously change a week later. All I basically wanted was an updated statement of the amount I need to pay but no one clearly wants to help and when using the “Talk to Us” all I receive is “Our system is down and we cannot assist you, however can I assist with anything else” this is honestly ridiculous!