ET
Etienne T

1 reviews | Active since Mar 2009

17 Nov 2015, 16:23

No Help on ADSL/ Line move

1stly how do one respond to the reply made by the Telkom guy?<br> <br> I have this earlier complaint: http://hellopeter.com/telkom/complaints/tel-line-adsl-move-***<br> <br> That Ntokozo did a simple copy paste msg, I'm not sure who gave him that to copy paste but clearly they had no intention to sort out my issue.<br> <br> I do not know why I was given a reference number. No one has contact me or tried to sort issue.<br> <br> After tons of phone calls and speaking to a bunch of really stupid people I found one decent and helpful guy. (Thanks Leveshan)<br> <br> Ended up not only cancelling my ADSL/Line move but also made sure they actually cancel it all. Now it's the wait to see if they will continue to charge me for something at a place I do not even live at. That usually happens and I can only guess we are going to fight about that int he future.<br> <br> I have decided to just apply for a new Telephone line (no adsl) at the new place. Will have to see if they even care about installing that.<br> <br> Telkom, I am seriously disappointed. What a horrible company to deal with atm.<br> <br> I wish there was other proper Telecoms options to consider.

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Replies (1)
Telkom
Telkom's reply18 Nov 2015, 00:09
Official
Hello EJT,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant departments (fulfilment and billing as per the post above).
Your reference number SM165901 is still open on our system, so I will just amend the initial request. Feedback will follow.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
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