No help!!! No answers!!!!

I have never had a problem with Telkom till now. On the 12th of April I went to order the Samsung S22 ultra the gentleman that helped that morning told me it would be in the following week cause they put thier orders in on a Sunday and Thursday. I've been phoning every week since then and still do not know the reason why I have not received the phone. Yesterday I tried phoning Telkom mobile customer care and I can not in any way get hold of anyone. This morning I tried again thinking I did something wrong with the prompts and I just can't make my way to to someone that can give me answers. So I went on the app and tried there I got through to someome. Low and behold they tell me exactly the same as Telkom Blue Route Mall.... I don't know.... I can't help you. Like *** what must one do to find the problem? They can't even tell me if it's them or Samsung. A month later and I still do not know where the hell the phone is