CS
Christa S

1 reviews | Active since Nov 2014

14 Dec 2016, 11:41

no help in sight

<p>I logged a fault with telkom via afrihost on the 5th of December. Someone tried to repeatedly phone me while I was in the bank and really couldn't answer my phone. I never heard from them again and my fault is still not fixed. </p> <p> </p> <p>I contacted them once and they told me the fault was "cleared" on their side. I contacted them via afrihost a couple of times more and were told everytime that the problem was "escalated".</p> <p> </p> <p> This will now be my second weekend without internet, and since I use it for everything I'm literally loosing my mind. Telkom gives horrible, horrbile service, with absolutely no feedback, and the soonest chance I get I will take my business elsewhere. </p> <p> </p> <p>Client service is just becoming more of a myth each day, I am very disappointed.</p>

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Replies (1)
Telkom
Telkom's reply14 Dec 2016, 14:13
Official

Thank you for your post.

Please be advised that your query has been sent to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologise for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

Best regards,