No help in restoring internet connection

My Telkom ADSL line does not want to connect to the internet.<br> <br> When I log the call, I get an sms stating that I need to re-enter my username and password, and if it does not work, I need to switch off my router and report the fault again.<br> <br> So I entered my password, it did not work, and I then switched off and reported again. Then I got exactly the same message again. I tried again, and the same response.<br> <br> This happened 5 times.<br> <br> This is not helpful, and I don't feel I should be paying if they do not supply a service.