No help from them

On Thursday last week was suppose to receive my landline from Telkom, after 6 weeks of waiting for it to be installed. Chauke the technician said that the contractor who was wiring there didn't indicate the correct line so they is no dialing tone. So they is nothing he can do we must call Trevor his supervisor to assist we I did he didn't answer his phone left a message he never came back to me. My husband also called him, he promised to sort out the matter but to this day we keep calling them no response. I'm an existing client with Telkom but this is the worst service I have ever got from them. My order number (***)