No help from Telkom SA!!

Quite a while ago we cancelled our landline and ADSL account with Telkom. However, I wanted to keep my email address as all my communication etc, goes out from it. I have what is called a phantom email account with Telkom SA. Over the past few months Telkom 'looses' my outgoing emails and I do not receive some emails which I am informed by the senders that they have sent to my Telkom email address. When I check on my gmail account which I have set up to pop across my Telkom emails, they are there????? But have not come into my inbox on my Telkom email account..... I have on several occasions tried to get assistance from Telkom on this issue. My emails to them disappear in to the Ethernet...... And if you try to send a support request on your Telkom account profile there is not enough space to be able to fully articulate your problem with them…. Is any one else experiencing the same challenge?