NO HELP FROM TELKOM EMPLOYEES

My new ADSL line & router was installed this morning. The man (subcontractor for Telkom) asked whether or not I received a username & password - which I did not. I called 10210 and waited for 40 minutes just to be told that I should go to a Telkom store. Upon arriving at the store, I was told they can't help me. I called the line again and was told that the subcontractor must first report that the installation is done. I called him & he informed me that he already did and that most clients are notified what their usernames and passwords are in the 24hours BEFORE the installation is done. NO ONE is helping and NO ONE even bothers to tell me exactly what is needed to get the Internet access up. The only helpful person was the installation man -- who is a subcontractor. The actual Telkom employees have no interest in helping.<br> <br> When placing the initial order, I was told that once the router and line is installed, I would be able to use it IMMEDIATELY. This is unacceptable, Telkom. I am seriously considering ending the subscription before it even begins -- if it is this bad now, how is it going to be handled when/if I actually have problems going forward??