No Help From Telkom

After contacting Telkom nearly everyday for 2 weeks, because my dad was unable to load airtime, but could receive calls, they have been telling us that my dad's landline shows no fault on their side and that we will be put through to technical services. We were then told that there was work being done in the area and that my dad must try to load the airtime in 24 hours. Nothing worked. He called again and he was put through to technical again and the same story. bottom line is that his phone is disconnected and no one at Telkom seems to be able to help him. It was easier when we had a Telkom Direct store in Uitenhage, we could go and talk to people face to face. Now we just get put on hold or get transferred to another line where no one bothers to even answer.