No help from Telkom

On the 22nd of December 2015 I woke up to find that my line was down. I called the call centre & I was assured that the matter will be sorted within 7 days. With it being holiday season I didn't make an issue of it. Came the 3rd of Jan 2016 & I still didn't have a working line. Called in again & after holding for about an hour I was told that it'll be looked at. At this point nothing has happened. On the 12 Jan 2016 I decided to go on twitter to engage them there, I got a reply that requested my contact details which I supp**** & as per usual they still haven't come back to me. I took my time again today to call them & held for almost another hour with no luck. <br> <br> So now I'm stuck in a situation where I can't get a hold of the Telkom call centre & their twitter account. How do I get help?