1 reviews | Active since Jul 2011
NO HELP FROM TELKOM
I reported a line fault over a week ago and telkom just tell me they are waiting for the next available technician, but can't give me any indication as to when someone will be able to fix my line, or provide any way to escalate the matter so something is done about it, and now I'm stuck paying for a service I'm not getting. Very frustrating
Hi hyltonw
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We do apologize for the delay. The pending fault reference indicates the fault awaits the next available field technician. We have further escalated with a request for urgent feedback regarding a possible ETA to resolve. Further available updates will be provided as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Hi hyltonw
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We do apologize for the delay. The pending fault reference indicates the fault awaits the next available field technician. We have further escalated with a request for urgent feedback regarding a possible ETA to resolve. Further available updates will be provided as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,