No help from Telkom

Such ****py service from Telkom mobile. From their store consultants to their call centre agents. Nothing about Telkom is centred around great client service. For a new client I really expected that they can will be welcoming and be happy that I'm bringing new business to them. I was sorely mistaken. Or maybe it's because I'm black, or maybe I'm too poor to receive a good service I don't know. I wrote a review a week ago hoping to get help, because telkom doesn't have any direct complaints contacts,.but still no satisfaction. So I have decided that from this point on I am going straight to the ombudsman. Thank you.