No help from Telkom

Good morning<br> <br> A call was logged with Telkom on the 9th of February Ref No 149CNK092015. The nature of the problem is the adsl line went down( no voice or data) on the 8th of February (Sunday at 10:00 am). Monday afternoon a Telkom technician phoned me,asking if someone was on the premises so that they can come and have a look, no one pitched that day. On the 10th, Tuesday, I phoned the Telkom call center again to find out what is happening, spoke to a gentlemen who told me it would be resolved within in 2 days, apparently he failed at math because the Tuesday was the second day. Asked him what was going on that the line was down, which he could not give me an answer. on the 11th, there was a technician at the house, who said it was fixed, but on returning home, founded that the line was indeed working, but the lines were crossed and no ADSL is active on that number, hence, no internet. It is now the 16th, and all they say is a technician has been dispatched and the problem would be fixed. If it took me this long to fix a network problem at my job, I would have been fired.<br> <br> This call has also been escalated 3 times, ref No for escalation f203015<br> <br> Absolutely pathetic service.