NO HELP FROM SALE OR CALL CENTER DEPARTMENT FOR COLLECTION OF WRONG WIFI

I took a new Wifi router from Telkom sales, they contacted me about the week of the 3rd NOV. The wifi was delivered at my work address & when I opened the courier box I saw that the wifi router is an incorrect one. They gave me a Huawei B315 SDM 8TA wifi. I called the number of: ********** 500 immediately & I advised them that its incorrect & the lady even checked to see if there were other portable routers that had good packages as this package. There was nothing as the one i wanted, so i informed her to cancel everything & to collect this wifi. She advised it is in order & someone will be collecting the WIFi. Today is the 14th Nov & no one has called nor come to collect it the wifi. I called Telkom sales on the 8th Nov on ********** 500 the number then was engaged, i then called 081 180, they told me someone will come they will advise the sales team, still nothing!!! I called now again Today, the 14th Nov I called all the following numbers: ********** , ********** , ********** , 10213 AND all the following people I spoke to: (Annette, Nhlakanipho, Surry Govender) can help me they just keep giving me wrong numbers or put me through to someone else that can also not help me. Then Nhlakanipho actually told me that I must take the Wifi to a Telkom branch to stay in the "time frame for returns".

SO WHY THE HELL DO THE SALES PEOPLE GIVE NUMBERS IF U WOULD LIKE TO RETURN SOMETHING NO ITS MY RESPOSIBILTY TO GO TO A BRANCH AND TAKE THE WIFI BACK. I WORK I CANT JUST STAY OUT OF WORK TO GO TO A BRANCH & DO THE WORK OF SOMEONE AT TELKOM.

ALL I WANT IS SOMEONE TO CALL ME, TO INFORM ME THAT THE WIFI WILL BE COLLECTED & THAT I WILL NOT BE HELD RESPONSIBILITY TO PAY ANY PENALTY FOR THIS. I CANNOT BELIEVE THAT I HAVE TO STRUGGLE SO MUCH JUST TO GET ASSISTED. TELKOM SALES WERE QUICK TO GIVE THE SALE NOW THAT A CLIENT IS STRUGGLING TO GET ASSISTANCE NOT EVEN THE CALL CENTER CAN HELP ME!!!!!

I AM BEGGING YOU PLEASE CAN SOMEONE CALL ME TO SORT OUT THIS MESS!! MY TEL NO: ********** 266 OR ********** 445 ID NO: ********** 266086 NAME: KS PRINSLOO