no help from callcentre or telkom branch whatsoeve

I had a telkom prepaid number and took out a 24 month contract on the 11th of April 2015 at a Telkom mobile store in Kollonade centre , zambezi road, montana, pretoria. asked to keep my existing telkom number, its also specified in the contract that I want to keep my number.Bongi helped me with the contract and said my number will change to the new contractphone in 72 hours.nothing happened and I enquire numerous times with no success. I later phoned the customer services and from there I was referred from customer care to the telkom shop and back .I got reference numbers for the complaint with the promise that the technical department will contact me but they never did .I got a call from the telkom stores supervisor but he never came back to me after he promised to sort out the problem.I made about 40 calls over a 4 week period and then stop trying . according to them the problem was that I had a telkom number that I want to keep on a telkom contract, if my number was a vodacom, mtn or cell c number it wouldn't have been a problem.with other words , they are capable to keep your number from another service provider but not from telkom self!<br> I have no use of my new r15000 samsung