No help from call centre whatsoever!!

I am utterly disgusted and fed up with the lack of knowlegde for their jobs that the Telkom employees at the call centre have! Firstly you sit for ages on the phone before somebody eventually answers, then you tell them the problem and they just keep passing you from one department to the other until you're back at the department that you started at!! Then I get told to dial 10213 for help with my query, but on three seperate occasions within the last two days, when calling that number it says that the number does not exist!! These people are totally wasting my time! Telkom needs to wake up and realise that we are paying them for a service and we should be treated as valued customers by people who actually know their jobs! I have a residential line and a business line (at different addresses even!) that is currently being billed together but I need it billed seperately...surely this is not a huge issue to sort out! Thats is all I am wanting Telkom to do! Cannot believe the lack of competency!! Absolutely shocked! And to top it off, when I complained to the two of the people on the phone about this, one put the phone down, and one s******ed under her breath...seriously!