No help from call centre, store or social media team

I regret cancelling my Cell C contract.I app**** for a contract with telkom which was the Huawei p10 lite with a 100 mins and a gig of data. I was declined in the 1st application due to personal details not matching so I contacted ITC and had the relevant info updated. I then contacted the Telkom call centre to reprocess my application. I advised the agent that I leave on holiday on sat the 16th and she said the phone will be delivered by Friday the 15th. I called the call centre on the 14th and was advised that my application was to be fast tracked by her TL and I would receive feedback by 3 yesterday which never happened. I called your call centre on 5 occassions today 1st 2 time's the call was hung up by the agents, 3rd time a agent Roxanne listened to my entire drama and then conveniently her system went off line and her TL was going to call me 15 minutes thereafter which again didn't happen. I then called back spoke to an agent who put me through to her TL Lucky who escalated a query and was going to keep me in the loop as to what was going on....guess what ...still nothing. ..I called again spoke to and agent who took all my details again and politely hung up with no resolution. ..my ref SBM ********** 1001.absolutely pathetic service . I should have just stuck with my previous service provider. Further to this I have contacted 10213 this morning and was promised a call back by Lucky in 15 mins which would have been 8.30 guess what ..... still waiting. I then contacted the call centre on the 18th explained my situation to the agent Nozipho who showed no empathy and when I requested to speak to her team leader she wanted to know regarding what, she then put me through to her team leader Zakhele Mashaba who promised to take complete ownership and that when I needed to get feedback all I needed to do was drop him an email. I decided to then visit the telkom express store at Westwood mall hoping that I could do my application there like that was ever going to happen. While at the store I dropped an email to Zakhele who advised that my application was declined on vetting , I asked what aspect of vetting no response but then I get an sms to state that I had been approved and that my account will be debited in 3 days . The store then advised me to cancel my application with the call centre and that they will process it mind you this was around my 4th hour in store. I was told by the store consultant Dumisani and the store manager Strigen that I would be contacted by 8.00 last night or this morning and I am still waiting . The social media team has been of absolutely no use as they send me a question after every couple of days or hours. I am at my wits end and really don't know which way to go now.