JN
Joseph N
1 reviews | Active since Feb 2014
15 May 2015, 08:14
NO HELP FROM CALL CENTER AND ARROGANT STAFF
I have a contract with Telkom Mobile. I made call to the call centre to requested a cancellation quote on what i must pay if i want to can cell my contract.<br> <br> The call centre tells me they cant help me its not there job,they tell me i must go to a store and they will \GLADLY"assist me. <br> <br> So i go off to the Keywest Branch to get a quote for my contract. What a joke"
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Telkom's replyOfficial
15 May 2015, 09:07Hello joseph7815,
Thank you for bringing this matter to our attention.
Kindly be advised that we have escalated your query to our Cancellations Team and one of our consultants will contact you and assist further.
Your Social Media reference number is SM110956.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo Mongale
Telkom Social Media Team
***
Thank you for bringing this matter to our attention.
Kindly be advised that we have escalated your query to our Cancellations Team and one of our consultants will contact you and assist further.
Your Social Media reference number is SM110956.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo Mongale
Telkom Social Media Team
***
Telkom's reply15 May 2015, 09:07
Official
Hello joseph7815,
Thank you for bringing this matter to our attention.
Kindly be advised that we have escalated your query to our Cancellations Team and one of our consultants will contact you and assist further.
Your Social Media reference number is SM110956.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo Mongale
Telkom Social Media Team
***
Thank you for bringing this matter to our attention.
Kindly be advised that we have escalated your query to our Cancellations Team and one of our consultants will contact you and assist further.
Your Social Media reference number is SM110956.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo Mongale
Telkom Social Media Team
***