No Help from ANYONE

Since the 29.09.2015 I have been trying to get someone from Telkom to assist me with getting a username in order for me to access the TI Usage Tracking Tool. I registered for the MyTelkom portal and that was easy. But I cannot use the same username and password for the Tracking Tool which is a menu on the site. I literally spoke to 10 people on the 29th and NO ONE could assist. They didn't know what I was talking about and told me that I need to go to the store. WHY? I just need assistance with the website. On the 13.10.2015 I called again and still no one can assist. All i want is to view what data I used from my Night Surfer and what I used from the daily. One would think that there would be some person in South Africa that could assist but like i was told there isn't. I was also told via Twitter that someone would contact me but still no one has made contact. At this point I am so frustrated with all these people as surely there must be one person that has some kind of knowledge regarding this. This is very unacceptable.