CO
Carel O
1 reviews | Active since Feb 2015
31 Aug 2015, 10:42
No Help for two days
I want to find out what my number is to the place i just moved into so I can get ADSL. Tried the chat line on numerous times but no answer. Eventually Bongani answers and says he cant help but will transfer me. No answer. Again found a agent after 10 min waiting. Also cant help but will transfer me. No answer!!!<br> Tried phoning waited for 15 min no answer. The services is extremely bad. It seems as if Telkom employees does not even know how their own systems works.<br> <br> It should not have to be such a difficult process for a new customer to become part of the Telkom network.<br> <br> I still don't know what to do and how to activate my line or find out if it is activated.<br> <br>
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Telkom's replyOfficial
31 Aug 2015, 10:52Hello carel.otto@,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM140673
Kind Regards
Zulfah
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM140673
Kind Regards
Zulfah
Telkom Social Media Team
Best regards,
Telkom's reply31 Aug 2015, 10:52
Official
Hello carel.otto@,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM140673
Kind Regards
Zulfah
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM140673
Kind Regards
Zulfah
Telkom Social Media Team
Best regards,