No Help for the Past 3-4 months

I called 10210 and ordered a new ADSL line in November 2014. *** is my ref number. My phone is full of messages from Telkom rescheduling this same service request since Nov 2014 to date. I call Telkom every second week using the same ref number, they always promise to come through and at times cancel my request without even letting me know why. <br> <br> 3 different Techies have come through but always leave without doing the job and not even reporting why the job cannot be done. <br> <br> There are flats (neighbours) with ADSL line in the same area so I know it is not a infrastructure issue.