No help for telephone number, ADSL

Basically. There was a lot of noise on my telephone line and my ADSL speed was very slow, the was the 2nd time it occurred within a week, Telkom fix it 2 days ago. I logged a call with my ISP and they logged a call with Telkom. That happened last week Wednesday. Thursday a Technician arrived a tried to fix the issue. Anyway he cause a bigger issues, some how I am receiving one of my neighbors calls and she is receiving mine. I have informed my ISP and Telkom about this issue. A Telkom consultant called stating they will send a Technician from Monday but no technician has arrived. I have called Telkom customer care on Monday, Tuesday and they stated they will escalate the call. I called today and received another reference number as the first one referred to the first issue. I feel as if Telkom is taking me for a fool and are sending me in circles. My refs are 23bwk230815 and f208861. I have received outstanding service from Telkom in the past and cannot understand how they went from a 10 to a -2