No Help for MONTHS!!!

<p>I have repeatedly, over the past several months, asked for the landline account to my old house to be disconnected. I have repeatedly sent the cancellation documents to the cancellation email yet every month I still get billed on that very account. </p> <p>I have spoken to at least 5 people from call centre who have all assured me that this matter will be escalated and fixed. They have all sent me confirmation emails after I insisted that they do so while I hold on the phone, but thereafter nada! Niks! No follow-up, no responses to my mails, no nothing. Absolutely shocking.</p> <p>I want this line cancelled and my credit balance refunded so I don't have to deal with Telkom ever again in my natural life. </p>