1 reviews | Active since Jun 2015
No help for almost 2 weeks
<p>I upgraded my line from 2MBPS to 4MBPS and my speed is constant 2.0MPBS<br />My port needs to be recreated and the 2.0MBPS limit removed.<br />Been waiting for almost 2 weeks. <br />My latest fault log number is 58CWK180217</p>
Good Day Justin
Thank you for making contact with us,
We have tested the line, Your line is currently synching at 4Meg, Your fault has been cleared, on the 20th, As the testing centre found nothing wrong with the speed.
Please accept our apologies for the inconvenience caused
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Good Day Justin
Thank you for making contact with us,
We have tested the line, Your line is currently synching at 4Meg, Your fault has been cleared, on the 20th, As the testing centre found nothing wrong with the speed.
Please accept our apologies for the inconvenience caused
Regards
Telkom Social Media Team
Bronwyn
Best regards,
My line syncs at 4meg just fine.
But on any speedtest site including saix, I can never get higher that 2.0MBPS download.
Before I upgraded from 2MBPS line I was already getting 1.9 to 2.0 MBPS
I was told there is something wrong and this was escalated to the testing/data department I can't remember which anymore.
I was also told that my data was still at 2MBPS and shouydl have also been upgraded to 4MBPS but never was it seems. Only the Line was upgraded. Please fix this. It is so basic, its unbelievable it hasn't been sorted out already.
My line syncs at 4meg just fine.
But on any speedtest site including saix, I can never get higher that 2.0MBPS download.
Before I upgraded from 2MBPS line I was already getting 1.9 to 2.0 MBPS
I was told there is something wrong and this was escalated to the testing/data department I can't remember which anymore.
I was also told that my data was still at 2MBPS and shouydl have also been upgraded to 4MBPS but never was it seems. Only the Line was upgraded. Please fix this. It is so basic, its unbelievable it hasn't been sorted out already.
I just tested my dataspeed with guest@telkomadsl and I get download speeds of 3.5MBPS on saix speedtest site.
When I reconnect with my Telkomsa.net access I get only 2.0MBPS on saix speedtest site.
DO you Understand now????
PLEASE FIX IT!!!!
I upgraded on 11 FEB it is now 24 FEB. How is this possible ??? Do you even care ??
I just tested my dataspeed with guest@telkomadsl and I get download speeds of 3.5MBPS on saix speedtest site.
When I reconnect with my Telkomsa.net access I get only 2.0MBPS on saix speedtest site.
DO you Understand now????
PLEASE FIX IT!!!!
I upgraded on 11 FEB it is now 24 FEB. How is this possible ??? Do you even care ??
I called 3 times this morning to the call centre until I spoke to someone with a brain.
They gave me a new adsl username, and now everything is working at the correct speed.
I have spent in total about 4 hours following this up over 2 weeks.
Support is awful as only 1 in 10 agents actually know whats going on.
Can't wait for fibre with ANY competition.
I called 3 times this morning to the call centre until I spoke to someone with a brain.
They gave me a new adsl username, and now everything is working at the correct speed.
I have spent in total about 4 hours following this up over 2 weeks.
Support is awful as only 1 in 10 agents actually know whats going on.
Can't wait for fibre with ANY competition.