No help for 4 days

Hi there, I recently ended my adsl account with mweb. With mweb managing my adsl line aswel. My intent is to move to axxess, with them managing my line. When axxess tried to move the line to them they informed me that they could not because telkom still registered the line under mweb. I contacted mweb and was informed that there was nothing they could do at this point and that the line would move to the holding pool after a day. I had no issues with this and waited. I contacted telkom to check on the progress thereafter to which I was pushed to 3 different people , none of which knew how to help me. I am sitting here on day 4. I refuse to call anyone else because I really do believe your call center agents are *********** and don't really know what help I needed. All I want is to move my line to the holding pool so axxess can activate my account. Why is this so hard? Why can't I get one person who actually knows what's going on, take a couple minutes to sort this out for me?