1 reviews | Active since Mar 2017
No help even after social media team responded
<p>I went to go do a sim swap at the Westgate branch, one would think they will activate your sim after a day or 2, however it is now 9 days later after my first visit and my sim card is still not activated. I went back 3 times to the Westgate branch to sort it out but still they could not tell me why the sim is not activated. No one knows what to do or how to rectify it and yet they will still bill me for a full months service when I practically did not receive the service most of the month. I have 3 reference numbers now activating a sim shouldnt be rocket science but somehow no one knows why its not actived. It is seriously ridiculous.</p>
Thanks Noleen,
Lets hope it doesnt take another 9 days from here on, I will most definately not be happy if Im billed for a full months service if the matter takes any longer and would consider a credit to my account. A simple task to activate a sim to take this long is beyond me and seriously rediculous.
Thanks Noleen,
Lets hope it doesnt take another 9 days from here on, I will most definately not be happy if Im billed for a full months service if the matter takes any longer and would consider a credit to my account. A simple task to activate a sim to take this long is beyond me and seriously rediculous.
Thank you Noleen,
My sim has now been activated and functioning.
Its been a pleasure dealing with you.
Many Thanks
Jodi
Thank you Noleen,
My sim has now been activated and functioning.
Its been a pleasure dealing with you.
Many Thanks
Jodi
Dear Noleen,
Due to Telkom staff handeling this matter inefficiently I have been billed fees on my telkom account which I was not supposed to have been billed and wouldnt have been billed if Telkom staff acted on the day I done the sim swap.
I went to go do a sim swap right after my sim was ****** at West Gate branch however west gate staff took 5 days to assist me after I reported it to them and was forced to place the query on social media due to excuses I received at the branch for not activating the new number and canceling the number I done a sim swap on.
Ultimately if my query or sim swap was done timeously on the day I reported it when I went into West Gate branch than I wouldnt of receieved amounts billed on my account I did not order or make. The fees billed on my Apr 17 account are due to the person who stole my sim, hence I went into the branch immediatly to do a sim swap, but to my surprise it Telkom almost 3 weeks to do the sim swap.
Please reverse the R299, the R15.08 and R198.00 amounts on my Apr 17 invoice as these amounts are due Telkom staff's failure to attend to a query timeously.
Dear Noleen,
Due to Telkom staff handeling this matter inefficiently I have been billed fees on my telkom account which I was not supposed to have been billed and wouldnt have been billed if Telkom staff acted on the day I done the sim swap.
I went to go do a sim swap right after my sim was ****** at West Gate branch however west gate staff took 5 days to assist me after I reported it to them and was forced to place the query on social media due to excuses I received at the branch for not activating the new number and canceling the number I done a sim swap on.
Ultimately if my query or sim swap was done timeously on the day I reported it when I went into West Gate branch than I wouldnt of receieved amounts billed on my account I did not order or make. The fees billed on my Apr 17 account are due to the person who stole my sim, hence I went into the branch immediatly to do a sim swap, but to my surprise it Telkom almost 3 weeks to do the sim swap.
Please reverse the R299, the R15.08 and R198.00 amounts on my Apr 17 invoice as these amounts are due Telkom staff's failure to attend to a query timeously.
Hi Noleen,
Any word on the anove matter?
Hi Noleen,
Any word on the anove matter?
Hi Noleen
Are you not going to respond to my query?
Hi Noleen
Are you not going to respond to my query?