No Help Cancellation Order Number: [***A]

I have been trying to cancel an ADSL and telephone service since April in August I was told to do the cancellation again got confirmation that service will be canceled Cancellation Order Number: [ ********** 86A] however I am still getting billed for it when I spoke to yogeshnie Naidoo again this morning I was told phone 10210 as she works with billing and not cancellations however my problem is that I have an issue with Telkom billing me for a service that was long ago been cancelled. I get calls and threats for ******* charges on my phone but the billing Dept refuse to help the cancellation Dept says to go online and complete the form but that does not work either Stating the obvious fact to yogeshnie I got told sorry I’m offline please contact Telkom 10210 after I have spent hundreds of Rands phoning 10210 and still no help When requested a senior official to handle my problem I was told to speak to a team leader which I have done in the past and I got no where Then after trying her to home she threw me off the online chat twice What must a person do to get help at Telkom Asking nicely does not help Shouting does not help Threatening does not help Can Telkom please advise and sort this matter out