No help at all from telkom !!

Last night after our Fibre randomly stops working after holding for 30 minutes and just for the line to be dropped in my ear then holding again for 30 mins I spoke to an agent Lindisipho -11 June 20:07 Confirms that vumatel is having an issue our router will automatically start however it is still not working . After calling into the customer care line once again I spoke to Rejoice 8:50 Who simply count not help me . She confirmed that she has no system capabilities to check I must phone vumatel

An agent who cannot even assist , I had to ask her do I need to configure which she then said yes after she just confirmed that she cannot help . I’m shocked by the incompetence . The fact that no one helps is shocking as a service provider they should have staff to assist and full system capabilities or atleast guide me in the right direction

Not only is my fibre not working but I’ve been going through endless issues with regards to cancelling my Adsl which I refuse to be billed for !!