1 reviews | Active since May 2016

28 Apr 2017, 21:40

No help at all

<p>I bought a recharge voucher for my tablet to load as my data had run out I used the prompts on the reciept to recharge but to my disappointment I got a message saying that Im unable to recharge using the voucher. I then went to a Telkom store where by they sent my details through for an agent to call when I asked why I couldnt recharge I was told that my contract was cancelled for me to do such a recharge thatbI had to call in...no where or at any point did I cancel that option if telkom did do that it wasnt done without my consent..I have always recharged with a voucherbor used my bank account to top up Im told that I must call in for you to load data for me and Im billed on my statement how ridiculous and ludicrous is that..I dont want things being added to my bill cause my agreement was the amount stipulated on my contract not a cent more or less, I should have the freedom of recharging when I want and need without being billed month end or having to call in for a top up on my data. </p>

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Replies (2)
Telkom
Telkom's reply29 Apr 2017, 15:09
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

's update04 May 2017, 13:17
Reviewer Update

I nstill havent recieved any feedback no phone call or even an email about this and the voucher that I had bought before this matter expires I would have now lost money and my time is being wasted.