No help at all

Hi I have been trying since yesterday to try and add a product on my fixed line and after using almost 100min of my talk time I still got no help. It says in the monthly telkom deal book on page 37 that you can add one of the products. I went to the store and they couldnt assist me cause they dont have stock. I called stores in joburg, Bloemfontein and cape Town and no answer. I spoke to about 5 or six people in the call center and no one can help either. There is no head office number or customer care. They do not even reply to email so i dont know who to speak to or what to do.