No help at all

So I phoned telkom today after having app**** for my line to be moved on their website two days ago. A confirmation came up and said someone would call me in todays, well that would have been today which did not happen which is why I called them.<br> <br> So first call, I wait almost half an hour for someone to answer, as I start speaking the call drops.<br> <br> I call again, wait half an hour, speak to someone and you know what, they can't help me. I get transferred and I wait again, after another half an hour someone answers. They also can't help me and \transfer"me. That transfer killed the call. No dial tone"