?no help at all??

Went to do my upgrade at the iStore and get told that my account is suspended but i can phone and use my phone. Phone telkom call centre 3 times. 1st time they tell me my line shows active and that there is nothing outstanding. They don’t know how to help me so transfer me to a different department where a voice prompt comes on and says there are no consultants good bye and the line goes dead. 2nd time I call and explain every thing again, and they talk to the very helpful lady that is helping me at I store and they tell her there is nothing they can do good bye and line goes dead. So I decide to go to the telkom store and see if I can get help there. They get the call centre to call me and once again can’t help me and transfer me to the technical department that is for landlines not mobile so still no help. So we wait to try do the upgrade in the telkom store, after about 30mins our number is called and they log in and the account shows suspended too and they can’t even help me. No one has answers for me so I still don’t have my upgrade and going around in circles where the call centre says I can do my upgrade and the stores say I can’t. Really annoyed and frustrated. And to top it off I can’t upgrade online like the brag about because there is no upgrade button on the phone I want????????