No help at all

My wifi is still not working and my landline is still dead. i have called and live chatted with your company about this issue and i receive the same generic response. This is now the 2nd time that i need to escalate this to your company. Do you not care about your customers? i have been promised that someone would call me which does not happen and i am always the one that needs to contact your company... how can you leave a customer with a fault for more than a month? ***???