no help and *****

We have had a slow ADSL problem with it running on average at 0.12 mbps for ten weeks and have lodged 5 complaints and 3 times technicians or so called have come here and looked, one could not even test because his laptop was broken. They have admitted there is a problem, then leave and an hour later we get an SMS saying the problem is fixed but nothing has changed or been done. I have spoken to 2 call centre managers who promised it would be sorted out but again just a lot of ******** stories.<br>