No help

My name is Gloria Wittes. We have a landline at home. It was working, all of a sudden decided not to receive and make calls. The connections are still okay never fiddled with them. I went to Telkom at Westgate to report the matter they provided me with an sms number to state my problem. And was told through that sms someone will get back to me. Till today still waiting. Today decided to call them, to speak to a consultant there was no one i held for close to an hour. All i need is assistance with the landline at home. Can please someone help me.