No help

I called the support center because my phone line stopped working. The guy who was assisting me told me he was going to check my line, and put me on hold for 5 minutes using my airtime, only to come back and say \What did you want me to do again?"Then he said he can't log a fault on the line because there is an \""order pending.\"" But he didn't know what the order was. Then when I asked when I could expect the order pending on my line to be attended to (whatever that means)"