NO HELP!

We installed a new line in our office, we needed a call forward on that line.<br> After i phone them for i don't even know how many times finally they said i have to send an email.<br> I sent them a email on 25 Sep 2015 (today is 05/10/2015). After i sent the email i phone again a few times no one could help me.<br> I send them 2 emails again, still no reply.<br> <br> Today i phone them at 10:00 and i am still on the phone, trying to get any feed back.<br> They keep dropping my call and when i ask to talk to a manager one again phone went dead!<br> <br> Finally i spoke to a lady she gave me the \direct number to the call forward department"turns out that number doesn't even work!!! NOW i am phoning them again!! it is already 12\""54 and still i am placed on hold or my call is being transferred.<br> <br> That's not even the end"