MW
Mary W
1 reviews | Active since Nov 2017
27 Nov 2017, 13:27
No help
On January 26 2017 we lost our Telkom line ********** 685 and our internet,after +_ 30 calls to the help centre (haha)we were told that due to theft our line would not be getting replaced, In June we received a bill R220 we paid it on3 July,We have now received another bill for R479.73 How can we be due money when we have had no service since January we were at one time promised we would receive good news still waiting Thank you Telkom for your lack of service .ps we had our line for nearly 25 years paying our bills without any problems.M.C.Wood.
Helpful (0)
Replies (4)0
Replies (4)
Telkom's replyOfficial
30 Nov 2017, 09:17Hi Mcwoodsa,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply30 Nov 2017, 09:17
Official
Hi Mcwoodsa,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
22 Dec 2017, 14:09Hi,
terribly sorry for the frustration and inconvenience. Would you please send us the related service number via private message as the number get blocked on public posts.
Regards
Garreth
Telkom Social Media Team
Best regards,
Telkom's reply22 Dec 2017, 14:09
Official
Hi,
terribly sorry for the frustration and inconvenience. Would you please send us the related service number via private message as the number get blocked on public posts.
Regards
Garreth
Telkom Social Media Team
Best regards,
MW
Mary W's updateReviewer Update
22 Dec 2017, 14:32*** I hope this is what you want waiting with baited breath for your reply
MW
Mary W's update22 Dec 2017, 14:32
Reviewer Update
*** I hope this is what you want waiting with baited breath for your reply
Telkom's replyOfficial
24 Dec 2017, 09:53Hi Mcwoodsa,
A telkom representative will be in contact with you. to offer an alternative service.
Regards
Garreth
Telkom Social Media Team
Best regards,
Telkom's reply24 Dec 2017, 09:53
Official
Hi Mcwoodsa,
A telkom representative will be in contact with you. to offer an alternative service.
Regards
Garreth
Telkom Social Media Team
Best regards,