NO HELP

I app**** for an upgrade on my home adsl line in September. I received no confirmation regarding my request at all. I continued sending feedback requests and finally on the 8th of octiber they told me my line has been upgraded since the 3rd of October. They upgarded me on a month to month instead of a 24th contract as requested. After asking them continuously to make it a 24 month contract i received confirmation 4 daya later (12 October) that i can go into my nearest branch to sign the contract. It all just went downhill from there. On the 13th of October i collected my new modem and found out that Instead of upgrading my existing line they created a new line which resulted in me having 2 lines on my 1 number. I was told at one of the branches that i can take the new modem in for configuration (as the new modem needs to be up and running before i can cancel the old service) but when i got there they told me that there is no one there to assist me and that i must do it myself at home... After struggling for 2 weeks to configure the machine myself (as i received no help from anyone else) i am told by the media team that they can configure the modem remotely all i have to do is make sure the modem is plugged in.... It has now been 3 days with the modem being plugged in and it is still not allowing us to connect to the internet as it seems the media team is not doing anything to assist... I am sending msgs to find out if they are working on my problem with no replies!! This whole experience is frustating and i am started to regret upgrading my home adsl. I am also on the verge where i just want to cancel everything as i dont particularly want to deal with telkom at all anymore! I also received my bill which is billing me for the 20mbps line since the 28th of september but i cannot query my bill and cancel my 10mbps line until the 20mbps line is up and running