No Hardware and order approved in December!

I ordered LTE online in November, in December it was approved. First installment taken off my account to verify bank details. Have been invoiced for February! Have spent hours on the phone to Telkom, only to be transferred from department or kept on hold for 30 mins only to be cut off! Have tried chatting to a consultant online, have spoken to Telkom on Facebook and the standard response is 'We apologise for any inconvienience, we will invetsigate the matter and get back to you'. Today I went into the Telkom store in Fourways Crossing, the manager was very helpful, and established that the hardware was handed to the courier. He then opened a case for me - ***8. I then contacted the courier, who told me the hardware was sent back to Telkom on waybill ***5 as my order has an 'Address Problem', no one even called me in this regard. I then contacted telkom on facebook with the above detail, and the standard response was supp****.. I just want to go and collect the hardware, since my address is a problem...AND i have done all the investigating for you at my cost for airtime, time off work etc... Seriously is this what I have to go through as a new client?