NO HANDSET GIVEN YET FOR WAYA-WAYA

On 18th Jan 2016 I went with my 80 yr old mother (in whose name the Telkom Landline is registered) to Telkom Direct store in Mall@Red's PTA after receiving an sms from Telkom stating inter-alia that the old product will be discontinued in a month's time. Arthur assisted with the paperwork. After completion, he said that they do not have stock of the hand's-free unit but should get it soon & he will inform me as soon as they get the stock which should be within 10 days. A few days after the 10 days I called several times speaking to him & then to Bheki. On 1 Feb 2016 our land-line was cut off - we were informed that this would happen. However; we thought that this will only happen once we get the new hands-free unit. I contacted Bheki several times informing him that the line has been cut-off & enquired when are we going to get the hands-free unit. He said that the stock has not yet arrived. I informed him that my aged mother is having difficulty because of the land-line being cut off. To date we have not yet received the handset & the line is still cut off. This is really frustrating!!!